Cancellation fees

If you cannot consume your holiday, please cancel immediately. The cancellation must be done in wiritten form (e.g.: e-mail). Cancellation fees corrispond to General terms and conditions for the hotel industry (AGB):

Cancellation until  3 months before travelling date: free
Cancellation until  1 month before travelling date: 3 daily rentals
Cancellation within one month before travelling date: 100 % of the rental price

Travel insurance

In collaboration with the Europäischen Reiseversicherung we offer as special service for our guests the possibility to contract a trip cancellation insurance –quickly and unbureaucratic.

Benefits:

Cancellation:
Cancellation costs if trip not started

Up to the selected travel price(without user chrages)

Trip interruption:
Reimbursementof booked and unused travel sevices

Up to the selected travel price(without user chrages)

Delayed arrival at the booked destination:
a.) Involuntary late arrival at the destination: Reimbursementof additional costs of overnight accomodation and meals during the outward jouney
b.) Elementary event : Reimbursementof additional costs of overnight accomodation and meals in case of road block

Up to 20 % of the selected travel price max. € 365,-

Involuntary extension of holiday:
Due to accident, illness or elementary event,: Reimbursement of additional costs (incl. meals)

Up to 50 % of the booked travel price, max. € 2.000,-

Search and rescue:
Search and rescue costs (ncluding helicopter rescue)

Up to € 7.500,-


Insofar, we grant cover in the event that you, as the insured customer, cannot start or have to interrupt the travel:

  • because you suffer from COVID-19 symptoms
  • because a close relative (*) or a person living in the same household has contracted COVID-19 and your urgent presence is required
  • because you have been found to have an elevated temperature measured, even if a later test result is negative
  • because you were tested positive for COVID-19 without showing symptoms
  • because a close relative (*) in the same household has contracted COVID-19 and you must therefore be quarantined

However, there is no cancellation cover:

  • if you cannot or do not want to start the travel because you are worried about an infection due to the increasing number of cases at your holiday destination
  • if you cannot or do not want to start the travel because you are classified as a risk patient
  • if the hotel cannot (any longer) provide its service (e.g. in case of closing the hotel by official decree or the hotel is located in an area of level 5 or 6 travel warning)
  • if you cannot start the travel because you are placed in quarantine due to a suspected case (e.g. in kindergarten or among your colleagues) without having symptoms of the disease or having tested positive
  • for costs taken over for mere quarantine accommodation)

Insured reasons for trip cancellation and trip interruption

Premiums

For a trip of up to 31 days

Price up to Premium Price up to Premium
€ 200.- € 10.- € 1,200.- € 60.-
€ 300.- € 15.- € 1,400.- € 70.-
€ 400.- € 20.- € 1,600.- € 80.-
€ 500.- € 25.- € 1,800.- € 90.-
€ 600.- € 30.- € 2,000.- € 100.-
€ 800.- € 40.- € 2,500.- € 125.-
€ 1,000.- € 50.- € 3,000.- € 150.-