Cancellation fees

If you cannot consume your holiday, please cancel immediately. The cancellation must be done in wiritten form (e.g.: e-mail). Cancellation fees corrispond to General terms and conditions for the hotel industry (AGB):

Cancellation until  3 months before travelling date:	free
Cancellation until  1 month before travelling date:	3 daily rentals
Cancellation within one month before travelling date:	100 % of the rental price

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Travel insurance

In collaboration with the Europäischen Reiseversicherung we offer as special service for our guests the possibility to contract a trip cancellation insurance –quickly and unbureaucratic.

Benefits:

Cancellation: Cancellation costs if trip not started	Up to the selected travel price(without user chrages)
Trip interruption: Reimbursementof booked and unused travel sevices	Up to the selected travel price(without user chrages)
Delayed arrival at the booked destination: a.) Involuntary late arrival at the destination: Reimbursementof additional costs of overnight accomodation and meals during the outward jouney b.) Elementary event : Reimbursementof additional costs of overnight accomodation and meals in case of road block	Up to 20 % of the selected travel price max. € 365.-
Involuntary extension of holiday: Due to accident, illness or elementary event,: Reimbursement of additional costs (incl. meals)	Up to 50 % of the booked travel price, max. € 2.000.-
Search and rescue: Search and rescue costs (ncluding helicopter rescue)	Up to € 7.500.-

Insofar, we grant cover in the event that you, as the insured customer, cannot start or have to interrupt the travel:

• because you suffer from COVID-19 symptoms
• because a close relative (*) or a person living in the same household has contracted COVID-19 and your urgent presence is required
• because you have been found to have an elevated temperature measured, even if a later test result is negative
• because you were tested positive for COVID-19 without showing symptoms
• because a close relative (*) in the same household has contracted COVID-19 and you must therefore be quarantined

However, there is no cancellation cover:

• if you cannot or do not want to start the travel because you are worried about an infection due to the increasing number of cases at your holiday destination
• if you cannot or do not want to start the travel because you are classified as a risk patient
• if the hotel cannot (any longer) provide its service (e.g. in case of closing the hotel by official decree or the hotel is located in an area of level 5 or 6 travel warning)
• if you cannot start the travel because you are placed in quarantine due to a suspected case (e.g. in kindergarten or among your colleagues) without having symptoms of the disease or having tested positive
• for costs taken over for mere quarantine accommodation)

Insured reasons for trip cancellation and trip interruption

Premiums

For a trip of up to 31 days

Price up to	Premium	Price up to	Premium
€ 200	€ 11	€ 2,500	€ 143
€ 300	€ 17	€ 3,000	€ 172
€ 400	€ 23	€ 3,500	€ 200
€ 500	€ 29	€ 4,000	€ 229
€ 600	€ 34	€ 4,500	€ 258
€ 800	€ 46	€ 5,000	€ 286
€ 1,000	€ 57	€ 6,000	€ 344
€ 1,200	€ 69	€ 7,000	€ 401
€ 1,400	€ 80	€ 8,000	€ 458
€ 1,600	€ 92	€ 9,000	€ 515
€ 1,800	€ 103	€ 10,000	€ 573
€ 2,000	€ 115	€ 12,000	€ 687